Contact and Support
Our customer service is there to help and advise you.
How can we help you?
Would you like a personal consultation or a non-binding offer before buying? Then contact us.
United Kingdom
Phone: +44 845 805 7610
Sweden
Phone: +46 840 839 928
Norway
Phone: +47 210 816 11
Denmark
Phone: +45 89 88 16 27
(Mon-Fri, 8 AM - 6 PM CET)
Do you have technical questions? Can we help you get started or use a product?
If your charging station stops charging your vehicle, make sure it is not already fully charged.
Otherwise, check if authentication via RFID token or app is required to charge a vehicle.
Errors at your charging station can often be solved by restarting the station. Disconnect the charging station from the power supply via the fuse and leave it unpowered for 5 minutes. Then restart the station by restoring the power supply via the fuse. Please wait until your charging station is fully powered up.
If you still have problems with charging, note down corresponding error messages and contact our support via our contact form. Our colleagues will be happy to help you!
Depending on the manufacturer, there are different ways to regulate the charging current at your charging station (via app, via software or via switches in the charging station). You can find information on this in the operating instructions that come with the stations.
Make sure that your vehicle is capable of receiving the appropriate charging current and that your building connection is designed accordingly. The latter is especially relevant for 22kW charging and usually requires a prior inspection by an electrician and a registration with the local power company.
If you still have questions about setting the charging current, please contact our support via our contact form. Our colleagues are happy to help you!
United Kingdom
Phone: +44 845 805 7610
Sweden
Phone: +46 840 839 928
Norway
Phone: +47 210 816 11
Denmark
Phone: +45 89 88 16 27
(Mon-Fri, 8 AM - 6 PM CET)
Do you want to cancel your order and register a return?
United Kingdom
Phone: +44 845 805 7610
Sweden
Phone: +46 840 839 928
Norway
Phone: +47 210 816 11
Denmark
Phone: +45 89 88 16 27
(Mon-Fri, 8 AM - 6 PM CET)
Do you suspect a defect in a product you ordered?
No need to worry! Our support team is there for you in any case. Whether it's your own fault or a warranty claim, we take care of all models that you have purchased from us. Simply contact us via our contact form. Ideally, you provide us with the following data:
- Invoice or order number
- The serial number of the affected charging station
- A description of the damage or failure
Please keep in mind that manufacturers usually need photos to assess a warranty case.
United Kingdom
Phone: +44 845 805 7610
Sweden
Phone: +46 840 839 928
Norway
Phone: +47 210 816 11
Denmark
Phone: +45 89 88 16 27
(Mon-Fri, 8 AM - 6 PM CET)
You have a general request?
Are you already a customer and have technical questions about the following topics?
- Charging stations and other hardware
- ChargePilot®
- SmartCharging app and electricity tariff
- charge&bill (billing of charging electricity via the employer)
Our support team will be happy to help you! You can contact us here.
United Kingdom
Phone: +44 845 805 7610
Sweden
Phone: +46 840 839 928
Norway
Phone: +47 210 816 11
Denmark
Phone: +45 89 88 16 27
(Mon-Fri, 8 AM - 6 PM CET)
Send us a message to info@mobilityhouse.com
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Send us a message to communication@mobilityhouse.com